Legal notice
Legal Notice under the Act on Specified Commercial Transactions
Seller
ACCESS INC.
Shop Name
ACCESS RACING SIMULATOR SHOP
Person Responsible for Online Sales
Hitoshi Hosokawa
Address
735-0029
1-13-48 Mokage, Fuchu-cho, Aki-gun, Hiroshima
Japan
Telephone
082-508-1141
Email
info@access-nw.co.jp
Sales Price
The price displayed on each product page, including tax.
Additional Charges Other Than the Product Price
■ Shipping within Japan
Shipping charges vary depending on the type, size, weight, quantity of the products and the delivery destination.
Typical shipping charges are as follows:
ACSIM-MINI2 KIT Products
Approximately ¥12,000–¥25,000
ACSIM-LITE, MINI2 Upgrade Products, Seats, etc.
From ¥5,000
Small Parts and Accessories
Approximately ¥300–¥800
Delivery and Installation by Our Staff
Approximately ¥130,000–¥280,000
The actual shipping charge is calculated based on the order contents and delivery destination. For online orders, the applicable shipping charge is displayed at checkout.
Note: Shipping charges may differ from the estimates above for orders containing multiple products, large items, deliveries to remote islands or certain regions, or installations requiring special delivery conditions.
■ International Shipping
International shipping is available via DHL Express only.
International shipping charges vary depending on the destination country or region, product weight, package size, number of items, and other order details.
For online orders, the applicable shipping charge is calculated based on the delivery address and order contents and is displayed at checkout.
International shipments may be subject to customs duties, import taxes, value-added tax (VAT), customs-clearance fees, or other charges depending on the destination country or region.
These charges are generally the responsibility of the recipient.
Payment Methods and Timing
■ Bank Transfer
Payment in advance.
Please transfer the payment to the designated bank account after placing your order.
■ Credit Card
Payment is processed when the order is placed.
Delivery Time
Lead times vary by product.
Please check the lead time stated on each product page.
In-stock products will be shipped within the period stated on the applicable product page.
Made-to-order and manufactured products will be shipped, or delivered and installed, after completion based on the estimated lead time stated on the applicable product page.
Delivery Method
Products are delivered using one of the following methods, depending on the product:
■ Japan
Courier delivery, or delivery and installation by our staff
■ International
DHL Express
Note: Delivery and installation by our staff is available within Japan only.
Cancellations, Returns, and Exchanges
■ Customer-Initiated Returns
Returns are accepted only when you contact us by email or telephone within 14 days, including the date the product is delivered.
However, customer-initiated cancellations, returns, or exchanges cannot be accepted for the following products:
• Used products
• Products for which more than 14 days have passed since delivery
• Products that have been scratched, soiled, damaged, modified, or otherwise altered due to the customer's responsibility
• Made-to-order or custom-order products
• Products whose product page states that returns or cancellations are not accepted
• Paid MOD data and other digital products
For customer-initiated returns, return shipping costs are the customer's responsibility.
Please contact us before returning any product.
Returns sent without prior notice may not be accepted.
■ Initial Defects or Incorrect Shipments
If a product has an initial defect or you receive a product different from the one ordered, please contact us within 14 days, including the date the product is delivered.
After confirming the details, we will provide a replacement or refund.
For returns or exchanges caused by an initial defect, incorrect shipment, or another matter for which we are responsible, we will bear the necessary return and replacement shipping costs.
We may ask you to provide photographs, video, or other materials so that we can confirm the condition of the product.
■ Cancellation after Ordering
Cancellation may be accepted if the order has not yet been shipped and manufacturing or procurement has not yet begun.
However, cancellation may not be accepted after manufacturing or procurement has begun for the following products:
• Made-to-order products
• Custom-order products
• Products manufactured or modified to the customer's specifications
• Products for which manufacturing, parts procurement, assembly, or similar work has begun
• Products whose product page states that cancellation is not accepted
If an individual cancellation condition is stated on a product page, the condition stated on that product page will apply.
■ Customer-Initiated Cancellation or Return after Credit Card Payment
If a refund is issued after credit card payment due to a customer-initiated cancellation or return, an amount equivalent to the credit card processing fee paid by us at the time of payment and not refunded to us after the refund is processed will be deducted from the refund as a cancellation fee. The cancellation fee is 3.4% of the amount paid.
This cancellation fee does not apply to cancellations or returns resulting from an initial defect, incorrect shipment, or another matter for which we are responsible.
■ Refunds
After the returned product has arrived and we have confirmed its condition, we will normally initiate the refund within 7 business days using the applicable payment method.
The time required for the refund to appear may vary depending on the processing time of the relevant financial institution or credit card company.
For customer-initiated returns, return shipping costs are not refundable.
■ Returns and Exchanges from Outside Japan
For customer-initiated returns or exchanges from outside Japan, the customer is responsible for the following costs:
• Return shipping
• Customs duties
• Import taxes, VAT, and similar taxes
• Customs-clearance fees
• Other costs associated with the return shipment
For a customer-initiated return or cancellation after credit card payment, 3.4% of the amount paid will also be deducted from the refund as a cancellation fee.
If the return is due to an initial defect, incorrect shipment, or another matter for which we are responsible, please contact us before returning the product.
We will confirm the details and provide instructions regarding the return, exchange, or refund.
For returns from outside Japan, please ship the product only after receiving instructions from us.
Return and Exchange Contact Information
Telephone
082-508-1141
Japanese-language support only
Email
info@acs-racing.com