Shipping policy
Shipping Policy
■ Shipping within Japan
1. Small Simulator KIT Products, DIY Parts, and Accessories
Lead times vary by product.
Please check the lead time stated on each product page.
The shipping method is selected by our store based on the product type, size, weight, and delivery destination.
As a general rule, customers cannot choose the carrier or shipping method.
After shipment, delivery within Japan usually takes approximately 2–3 days.
Delivery to remote islands and certain regions may take 3–4 days or longer.
Delivery may be delayed due to natural disasters, traffic conditions, large-scale events, or other circumstances. Thank you for your understanding.
We take care when preparing shipments to prevent scratches, dents, or other damage to the outer packaging. However, scratches, dents, or similar damage may occur during transportation after the package has been handed over to the carrier.
Please note that scratches, dents, stains, or other damage to the outer packaging that does not affect use of the product will not be considered product damage.
2. Large Simulator Units
Completed racing simulators and other products that require delivery and installation by our staff are handled differently from ordinary courier shipments.
Lead time varies depending on the product and specification, but is typically approximately 1.5 to 3 months.
Our staff will transport the product to the installation location and perform installation and an operation check.
Delivery and installation by our staff is available within Japan only.
Depending on the delivery route, installation location, region, or other conditions, we may ask you to provide information for confirmation in advance.
3. Domestic Shipping Charges
Shipping charges vary depending on the product type, size, weight, delivery destination, and order quantity.
Typical shipping charges are as follows:
ACSIM-MINI2 KIT Products
Approximately ¥12,000–¥25,000
ACSIM-LITE, MINI2 Upgrade Products, Seats, etc.
From ¥5,000
Small Parts and Accessories
Approximately ¥300–¥800
Delivery and Installation by Our Staff
Approximately ¥130,000–¥280,000
The amounts above are estimates.
Shipping charges may vary when multiple products are ordered, or depending on the total weight, package size, and delivery destination.
For products ordered online, shipping is calculated based on the delivery destination and order contents. Please check the shipping charge displayed at checkout before completing your order.
For large simulators and other products requiring delivery and installation by our staff, the charge varies depending on the installation region, product configuration, delivery conditions, and other factors.
Deliveries to remote islands, certain distant regions, or locations with special delivery conditions may require an individual quotation.
■ International Shipping
International shipping is available via DHL Express only.
The products eligible for international shipping mainly include:
Small simulator KIT products, DIY parts, selected upgrade parts, and accessories.
Completed large racing simulators and other products that require delivery and installation by our staff are not eligible for ordinary international shipping.
Some products may not be available for international shipping.
1. Shipping Method
All international shipments are sent via DHL Express.
Customers cannot select another carrier or shipping method.
Available destination countries and regions vary depending on DHL Express service availability and applicable export and import restrictions.
2. International Shipping Charges
International shipping charges vary depending on:
- Destination country or region
- Product weight
- Package size
- Number of items
- Order contents
For this reason, international shipping charges are not fixed.
For online orders, shipping is calculated based on the delivery address and order contents. Please check the shipping charge displayed at checkout before completing your order.
Orders containing multiple products, large items, or heavy items may be subject to different shipping charges.
3. Delivery Time
Delivery time after international shipment varies depending on the destination country or region.
Because all international shipments are sent via DHL Express, a tracking number will be provided after shipment.
Delivery may take longer than usual due to any of the following circumstances:
- Export or import customs-clearance procedures
- Inspection by local customs authorities
- Traffic or delivery conditions in the destination region
- Weather or natural disasters
- International conditions
- DHL delivery operations
- Other circumstances beyond our control
We cannot guarantee the amount of time required for customs clearance.
4. Customs Duties, Import Taxes, and Other Charges
International shipments may be subject to customs duties, import taxes, value-added tax (VAT), customs-clearance fees, and other charges depending on the destination country or region.
As a general rule, these charges are not included in the product price or the shipping charge collected by our store.
Customs duties, taxes, customs-clearance fees, and other charges arising upon import are the responsibility of the recipient.
Tax rates, exemptions, and assessment methods vary by country, region, and product. Please check with the customs authority or other relevant organization in the destination country before ordering.
We cannot determine in advance the amount of customs duties, taxes, or similar charges that may be imposed in another country.
5. Tracking Information
A tracking number will be provided after shipment via DHL Express.
You can check the delivery status using DHL's tracking service.
It may take some time after shipment for the tracking information to appear in DHL's system.
6. Customs Clearance
International shipments may require import customs-clearance procedures in the destination country or region.
During customs clearance, customs authorities or DHL may request additional information or documents from the recipient, or require payment of customs duties, taxes, or other charges.
If the recipient does not complete the required procedures, delivery may be delayed or the product may be returned to us.
7. Countries and Regions We Cannot Ship To
We may be unable to ship to certain countries or regions due to international conditions, export or import restrictions, sanctions, DHL Express service availability, product type, or other circumstances.
Even after an order has been accepted, we may contact you if we later determine that export or delivery is not possible.
8. Important Information for International Shipping
For international shipments, the recipient's address, name, telephone number, and other necessary information may be provided to DHL and relevant authorities or organizations involved in export, import, and customs-clearance procedures.
Please enter the delivery address, postal code, telephone number, recipient name, and other required details accurately when placing your order.
If a product is returned due to an incorrect address, recipient absence, incomplete customs procedures, unpaid customs duties or taxes, or another circumstance attributable to the recipient, the customer may be responsible for the return shipping and other resulting costs.