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Refund policy

Cancellation, Returns, and Exchanges

1. Customer-Initiated Returns

Returns are accepted only when you contact us by email or telephone within 14 days, including the date the product is delivered.

However, customer-initiated cancellations, returns, or exchanges cannot be accepted for the following products:

  • Used products
  • Products for which more than 14 days have passed since delivery
  • Products that have been scratched, soiled, damaged, modified, or otherwise altered due to the customer's responsibility
  • Made-to-order or custom-order products
  • Other products whose product page states that returns or cancellations are not accepted
  • Paid MOD data and other digital products

For customer-initiated returns, return shipping costs are the customer's responsibility.

Please contact us before returning any product.

Returns sent without prior notice may not be accepted.

2. Initial Defects or Incorrect Shipments

If a product has an initial defect or you receive a product different from the one ordered, please contact us within 14 days, including the date the product is delivered.

After confirming the details, we will provide a replacement or refund.

For returns or exchanges resulting from an initial defect, incorrect shipment, or another matter for which we are responsible, we will bear the necessary return and replacement shipping costs.

We may ask you to provide photographs, video, or other materials so that we can confirm the condition of the product.

If a product has been used only to the extent reasonably necessary to identify or confirm an initial defect, it will not be excluded from return or exchange solely on the basis that it has been "used."

3. Cancellation after Ordering

Cancellation may be accepted if the order has not yet been shipped and manufacturing or procurement has not yet begun.

However, cancellation may not be accepted after manufacturing or procurement has begun for the following products:

  • Made-to-order products
  • Custom-order products
  • Products manufactured or modified to the customer's specifications
  • Products for which manufacturing, parts procurement, assembly, or similar work has begun
  • Products whose product page states that cancellation is not accepted

If an individual cancellation condition is stated on a product page, the condition stated on that product page will apply.

4. Customer-Initiated Cancellation or Return after Credit Card Payment

If a refund is issued after credit card payment due to a customer-initiated cancellation or return, an amount equivalent to the credit card processing fee paid by us at the time of payment and not refunded to us after the refund is processed will be deducted from the refund as a cancellation fee. The cancellation fee is 3.4% of the amount paid.

Example

If the amount paid is ¥100,000:

  • Amount paid: ¥100,000
  • Cancellation fee (3.4%): ¥3,400
  • Refund amount: ¥96,600

This cancellation fee does not apply to cancellations or returns resulting from an initial defect, incorrect shipment, or another matter for which we are responsible.

5. Refunds

After the returned product has arrived and we have confirmed its condition, we will normally initiate the refund within 7 business days using the applicable payment method.

The time required for the refund to appear may vary depending on the processing time of the relevant financial institution or credit card company.

For customer-initiated returns, the following costs are not refundable:

  • Return shipping
  • Customs duties, taxes, and similar charges for international returns
  • The 3.4% cancellation fee described above for refunds of credit card payments

6. Exchanges

If the product has an initial defect, was incorrectly shipped, or the exchange is otherwise required for a reason for which we are responsible, we will provide an exchange after confirming the condition of the product.

For customer-initiated exchanges, please return the product in accordance with this policy and place a new order for the desired product.

The conditions in the "Customer-Initiated Returns" section of this policy apply to such returns.

7. Returns and Exchanges from Outside Japan

For customer-initiated returns or exchanges from outside Japan, the customer is responsible for the following costs:

  • Return shipping
  • Customs duties
  • Import taxes, VAT, and similar taxes
  • Customs-clearance fees
  • Other costs associated with the return shipment

For a customer-initiated return or cancellation after credit card payment, 3.4% of the amount paid will also be deducted from the refund as a cancellation fee.

If the return is due to an initial defect, incorrect shipment, or another matter for which we are responsible, please contact us before returning the product. We will confirm the details and provide instructions regarding the return, exchange, or refund.

For returns from outside Japan, please ship the product only after receiving instructions from us.

If a product is returned without prior notice or by a method different from the one instructed by us, you may be responsible for customs duties, shipping charges, and other costs incurred as a result.

8. Return and Exchange Contact Information

Telephone
082-508-1141
Japanese-language support only

Email
info@acs-racing.com