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Cancellation policy

Subscription Policy

These Subscription Terms of Use (the "Terms") set out the conditions for use of the subscription service (the "Service") provided on this website by ACCESS INC. (the "Company"). Registered users ("Users") must use the Service in accordance with these Terms.

Article 1 (General Provisions)

The Service allows Users to use products under a recurring-payment arrangement.

Article 2 (Subscription to the Service)

Users may subscribe to any of the subscription plans designated by the Company. Unless termination or cancellation of the Service has been approved by the end of the applicable contract period, the subscription will automatically renew under the same conditions.

The minimum contract period will be the period specified for each Service.

By subscribing to a Service designated by the Company, the User will be charged the monthly fee applicable to that Service and may use the product provided under that Service.

Users who are minors must enter into the contract with the consent of their legal representative, such as a parent or guardian. When an order is confirmed, the legal representative will be deemed to have agreed to these Terms and approved the minor User's purchase.

Article 3 (Monthly Fees, Payment Period, and Payment Method)

During the term of the Service, the User must pay the monthly fee stated for the applicable Service each month.

The payment date is the date on which the contract is entered into, and subsequent payments will be made on the corresponding date each month.

Article 4 (Products Provided Under the Service)

If the Company changes product specifications as necessary, including design changes, support for new controllers, or corrective parts, the Company will notify the User. At the User's request, the User may receive the parts corresponding to the changed portion free of charge.

Article 5 (Formation of Contract)

The contract for the Service is formed when the User registers the required personal and identity information in accordance with the procedures specified on this website, the Company confirms payment of the initial fee, and the order-completion email sent by the Company reaches the User.

By applying for the Service, the User is deemed to have understood and agreed to these Terms.

Article 6 (Delivery of Products)

Products will be delivered to the address registered by the User as the delivery address.

After payment has been completed, the Company will arrange delivery for a date agreed with the User in advance.

After receiving the product, the User must promptly confirm that the product is not damaged or soiled and that it matches the product ordered. If there is damage, soiling, or a discrepancy, the User must refrain from using the product and notify the Company by email within seven days from the date of delivery, attaching photographs that show the condition of the product, so that the product can be replaced. If no notice is given within seven days, any subsequent damage or soiling will be deemed to have occurred due to the User's actions after delivery, or delivery of the product will be deemed completed as of the delivery date.

Article 7 (Cancellation and Termination)

A User who wishes to terminate the Service must contact the Company by email or telephone. Termination is available only after the minimum period individually specified for the subscribed Service has elapsed from the date of the first payment.

At the end of the contract, the Company will collect the product. The contract will be considered terminated once the collection date has been agreed. The cost of collecting the product is included in the monthly fee.

If the User wishes to purchase the product, the User may do so regardless of the minimum contract period. The purchase price will be the amount specified for the applicable product.

Article 8 (Warranty)

If a failure occurs, the User must contact the Company and provide video, photographs, or other materials showing the condition of the failure.

If the Company determines that the product has failed, the Company will promptly send a replacement product or part to the User. The Company will bear the shipping cost in that case.

After receiving the replacement, the User must promptly complete the replacement and return the failed part to the Company using freight collect.

Article 9 (New Product Upgrade Support)

The Company may release new versions of products as necessary.

If a new product is released, the Company will notify the User. At the User's request, the User may purchase the parts required to convert to the new product, including all parts where applicable, at the price specified in advance.

Article 10 (Prohibited Acts)

Users must not engage in any of the following acts when using the Service:

  • Drilling, modifying, cutting, or otherwise processing products provided under the Service.
  • Selling or transferring products provided under the Service to a third party.
  • Acts that violate laws, regulations, or public order and morals.
  • Acts related to criminal activity.
  • Acts that infringe copyrights, trademarks, or other intellectual property rights contained in the Service.
  • Acts that destroy or interfere with the functions of the Company's servers or networks.
  • Commercial use of information obtained through the Service.
  • Acts that may interfere with operation of the Company's services.
  • Unauthorized access or attempts to gain unauthorized access.
  • Collection or storage of personal information or other information relating to other Users.
  • Impersonation of another User.
  • Directly or indirectly providing benefits to antisocial forces in connection with the Company's services.
  • Any other act that the Company considers inappropriate.

Article 11 (Suspension or Cancellation of Registration)

The Company may suspend the User's use of the Service or terminate the contract if the User falls under any of the following circumstances. The Company will not be liable for any damage incurred by the User as a result of measures taken under this Article.

  • The User falls under any of the matters described below.
  • The User violates any provision of these Terms.
  • The User makes a false declaration or notification.
  • The Company otherwise determines that the User is unsuitable as a User.
  • The User engages in an act listed as a prohibited act.
  • The Company determines that the User is an antisocial force or has any relationship or involvement with antisocial forces, including cooperation or involvement in their maintenance, operation, or management through funding or other means.

Article 12 (Disclaimer)

Except for matters expressly provided for by the Company in these Terms or in conditions specific to individual products or services, the Company makes no express or implied warranty that products or services handled through the Service are free from defects, including defects relating to reliability, accuracy, completeness, effectiveness, fitness for a particular purpose, security, safety, or infringement of rights.

The Company will not be liable for any disadvantage or damage suffered by the User or a third party as a result of any delay in shipment, regardless of the cause. The Company will notify the User in advance of any shipment delay.

Even where the Company is liable to a member for damages in connection with the Service, to the extent permitted by law, the Company's liability will be limited to the total amount received by the Company from the member during the three months preceding the event giving rise to liability, and only to direct and actual damages suffered by the member. The Company will not be liable for any other damages. However, if the Company causes damage to a member through intentional misconduct or gross negligence, the Company will compensate the member for damage to the extent that a reasonable causal relationship with such intentional misconduct or gross negligence is recognized. This paragraph will prevail over any other provision of these Terms.

Article 13 (Ownership of Rights)

All rights relating to the Service belong to the Company or to parties that have licensed such rights to the Company. Permission to use the Service under these Terms does not constitute a license to use any rights relating to the Service held by the Company or its licensors. Users must not, for any reason, engage in any act that may infringe the rights of the Company or its licensors.

Article 14 (Suspension of the Service)

The Company may suspend or interrupt all or part of the Service without prior notice to Users if the Company determines that any of the following circumstances exists:

  • Maintenance, inspection, or updating of computer systems relating to the Service.
  • Difficulty in providing the Service due to force majeure such as earthquakes, lightning, fire, power outages, political changes, conflicts, or natural disasters.
  • Computer or communication-line failures caused by accidents.
  • Any other circumstance in which the Company determines that provision of the Service is difficult.

The Company will not be liable for any disadvantage or damage suffered by the User or a third party as a result of suspension or interruption of the Service.

Article 15 (Prohibition on Assignment of Rights and Obligations)

Without the Company's prior written consent, the User may not assign or transfer to a third party, or provide as security, the User's contractual status or any rights or obligations under these Terms.

Article 16 (Changes to These Terms)

The Company may amend these Terms at any time without prior notice when the Company considers it necessary. If a User uses the Service after the amended Terms take effect, the User will be deemed to have agreed to the amended Terms.

Article 17 (Notices and Communications)

Notices and communications between the User and the Company will be made by the method specified by the Company. Unless the User submits a change notification in the manner separately specified by the Company, the Company will treat the currently registered contact information as valid, send notices and communications to that contact information, and deem such notices and communications to have reached the User when sent.

Article 18 (Severability)

If any provision of these Terms, or any part thereof, is determined to be invalid or unenforceable under the Consumer Contract Act or any other applicable law or regulation, the remaining provisions of these Terms and the remaining portion of any provision determined to be invalid or unenforceable will remain in full force and effect.

Article 19 (Other Matters)

If a matter concerning use of the Service cannot be resolved under these Terms or other applicable rules, the Company and the User will discuss the matter in good faith and seek a resolution.

If non-payment of product charges or another violation of these Terms gives rise to collection of unpaid amounts or a claim for damages and the matter remains unresolved after the Company has demanded payment, the Company may pursue collection through a debt-collection company designated by the Company. If litigation or other costs are incurred by the Company in resolving the matter, the User will bear those costs in full.

Article 20 (Governing Law and Jurisdiction)

If a dispute arises in connection with the Service, the court having jurisdiction over the location of the Company's head office will have exclusive agreed jurisdiction.

End.